Self-organized technical writer with 8+ years of work experience and a proven ability to lead the process of creating documentation from the ground-up. Have implemented strategies that improved the quality of documents and reduced delivery time by 30-60%.
Respected team leader with a strong technical mindset and coding
experience, able to produce content that communicates complex
concepts clearly and concisely. Master new technologies and tools to
transform documentation chaos into a well-organized and structured masterpiece in
the most efficient way.
Core competencies include:
Strategic planning
Technology fluency
Process redesign and supervision
Improvement and optimization strategies
Communication with SMEs and teammates
Critical thinking
Selected Achievements
Planned and defined the company-wide documentation strategy
Enhanced API documentation readability and usability via the migration to the OpenAPI 3.0 specification
Reduced the time required to create new documents in Confluence by 40% via implementing the content re-usage concept
Achieved a 4-fold rise in brand awareness and visibility in Google Search and Google Maps in 3.5 months
Produced marketing content for 3 internal sites that blew up sales by 75% in 4 month
Work experience
Namecheap, IncMay 2021 - Present
Lead Technical Writer
Achievements
Achievements are not a subject of public disclosure atm
Responsibilities
Building and populating a documentation culture company-wide
Leading and inspiring a team of Technical Writers
Helping development teams in achieving their documentation goals
Namecheap, IncDec 2016 - May 2021
Senior Technical Writer
Achievements
Planned and defined the company-wide documentation strategy
Enhanced API documentation readability and usability via the migration to the OpenAPI 3.0 specification
Reduced the time required to create new documents in Confluence by 40% via implementing the content re-usage concept
Responsibilities
Leading the process of creating product technical documentation (including API and SDK reference) that is used to onboard internal teams and external partners
Managing the infrastructure for the documentation
IT SvitJun 2015 - Dec 2016
Senior Technical Writer
Achievements
Achieved a 4-fold rise in brand awareness and visibility in Google Search and Google Maps in 3.5 months
Produced marketing content for 3 internal sites that blew up sales by 75% in 4 months
Enforced the strategy of storing all the technical documentation in a version control system
Developed automation scripts to update documents using Confluence REST API
Reorganized ~1.2 GB of the existing technical documentation (created in .rtf and .doc formats) and converted it to Markdown
Responsibilities
Creating technical documentation for internal and outsourcing projects
Softerra LtdFeb 2014 - Sep 2014
Middle Technical Writer
Achievements
Improved retention and engagement of users by 10% via publishing product overviews on content sharing platforms
Responsibilities
Writing promotional articles (overviews) and 'How Do I' help documents for Adaxes product (AD Management and automation)
Zoral LabsAug 2011 - Aug 2013
Technical Writer
Achievements
Reduced the time required for a new vulnerability to be analyzed and added to the internal database of the vulnerability scanner by 200%
Automated the process of gathering information about new vulnerabilities
Responsibilities
Vulnerability research and development of technical documentation
Prior work experience
Senior IT Specialist at TAS Insurance Group
Copywriter, Rewriter [Freelance] at Eastern Peak Software and DDI Development