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Summary

SCSN, Lead Technical Writer

Self-organized technical writer with 8+ years of work experience and a proven ability to lead the process of creating documentation from the ground-up. Have implemented strategies that improved the quality of documents and reduced delivery time by 30-60%.

Respected team leader with a strong technical mindset and coding experience, able to produce content that communicates complex concepts clearly and concisely. Master new technologies and tools to transform documentation chaos into a well-organized and structured masterpiece in the most efficient way.

Core competencies include:

  • Strategic planning
  • Technology fluency
  • Process redesign and supervision
  • Improvement and optimization strategies
  • Communication with SMEs and teammates
  • Critical thinking
Selected achievements
  • Planned and defined the company-wide documentation strategy
  • Enhanced API documentation readability and usability via the migration to the OpenAPI 3.0 specification
  • Reduced the time required to create new documents in Confluence by 40% via implementing the content re-usage concept
  • Achieved a 4-fold rise in brand awareness and visibility in Google Search and Google Maps in 3.5 months
  • Produced marketing content for 3 internal sites that blew up sales by 75% in 4 months
Work experience

Namecheap, Inc May 2021 - Present

Lead Technical Writer

Achievements:
  • Achievements are not a subject of public disclosure atm
Main responsibilities:
  • Building and populating a documentation culture company-wide
  • Leading and inspiring a team of Technical Writers
  • Helping development teams in achieving their documentation goals

Namecheap, Inc Dec 2016 - May 2021

Senior Technical Writer

Achievements:
  • Planned and defined the company-wide documentation strategy
  • Enhanced API documentation readability and usability via the migration to the OpenAPI 3.0 specification
  • Reduced the time required to create new documents in Confluence by 40% via implementing the content re-usage concept
Main responsibilities:
  • Leading the process of creating product technical documentation (including API and SDK reference) that is used to onboard internal teams and external partners
  • Managing the infrastructure for the documentation

IT Svit Jun 2015 - Dec 2016

Senior Technical Writer

Achievements:
  • Achieved a 4-fold rise in brand awareness and visibility in Google Search and Google Maps in 3.5 months
  • Produced marketing content for 3 internal sites that blew up sales by 75% in 4 months
  • Enforced the strategy of storing all the technical documentation in a version control system
  • Developed automation scripts to update documents using Confluence REST API
  • Reorganized ~1.2 GB of the existing technical documentation (created in .rtf and .doc formats) and converted it to Markdown
Main responsibilities:
  • Creating technical documentation for internal and outsourcing projects

Softerra Ltd Feb 2014 - Sep 2014

Middle Technical Writer

Achievements:
  • Improved retention and engagement of users by 10% via publishing product overviews on content sharing platforms
Main responsibilities:
  • Writing promotional articles (overviews) and "How Do I" help documents for Adaxes product (AD Management and automation)

Zoral Labs Aug 2011 - Aug 2013

Technical Writer

Achievements:
  • Reduced the time required for a new vulnerability to be analyzed and added to the internal database of the vulnerability scanner by 200%
  • Automated the process of gathering information about new vulnerabilities
Main responsibilities:
  • Vulnerability research and development of technical documentation
Prior work experience
  • Senior IT Specialist at TAS Insurance Group
  • Copywriter, Rewriter [Freelance] at Eastern Peak Software and DDI Development

Additional details available upon request

Open-source experience
Skills
  • Markdown, AsciiDoc, Sphinx
  • RESTful API Documentation tools: Swagger, apiDoc, ReDoc
  • BitBucket, JIRA, Confluence (incl. JIRA/Confluence REST API)
  • Version Control Systems (VCS): Git, GitHub, GitLab
  • Advanced knowledge of HTML, CSS
  • Good knowledge of JavaScript
  • Good knowledge of Docker
  • Basic knowledge of BPMN, UML
Languages
Education Courses
  • Internal Docker advanced course at Namecheap, Inc.
  • Internal JavaScript advanced course at Namecheap, Inc.
  • JavaScript development course at Lemon School (Graduation with a diploma)
Education

Kharkiv National University of Radio Electronics Sep 2004 - Jun 2009

Specialist's Degree in Computer Systems and Networks (SCSN)

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